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  • Age UK provides information and advice to older people, and their friends and relatives. You can find your local Age UK service here: Find your local Age UK service or contact Age UK Advice on 0800 678 1174. Line open 365 days a year.

  • Age Cymru Advice provides information and advice to older people, and their relatives, friends and carers in Wales. You can contact Age Cymru Advice and talk to someone in Welsh or English on 08000 223 444. Lineopen Monday to Friday. 9am to 5pm.

  • The Disability Law Service provides free legal advice over the telephone about employment and community care to people with disabilities and their carers.

  • The Eastern European Advice Centre provides free advice to Central and Eastern European migrants. Call: 0800 121 4226. Open Monday to Friday, 9am to 4.30pm. Alternatively you can email: info@eeac.org.uk.

  • Gingerbread provides services for single parents. Their Single Parent Helpline provides support and advice on dealing with a break-up, going back to work, sorting out maintenance, and benefit or tax credit issues. Call: 0808 802 0925. Open Mondays, 10am to 6pm, Wednesdays, 10am to 1pm and 5pm to 7pm and Tuesdays/Thursdays/Fridays, 10am to 4pm. The helpline is closed on all public holidays.

  • Gypsies and Travellers and their families can get legal advice from Friends Families and Travellers - a national charity that works on behalf of all Gypsies and Travellers regardless of ethnicity, culture or background - about planning, education, accommodation, health and discrimination issues. Call: 01273 234777 Line open Monday to Friday, 10am to 4.30pm.

  • Mind has services for people with mental health problems.

  • The Multiple Sclerosis (MS) Society funds the MS legal advice line to provide free confidential legal advice to people affected by MS in England and Wales on employment, disability discrimination, community care and welfare benefits. Call: 020 7791 9800 (press option 1) or email: msvol@dls.org.uk.

  • National Youth Advocacy Service (NYAS) offers a specialist legal service for children, young people and vulnerable adults in the areas of family law, community care law, education law and public law. For infomation about how to contact the service, see NYAS legal services or call: 0808 808 1001. Line open Monday to Friday 9am - 8pm, Saturday 10am - 4pm or email to help@nyas.net.

  • The Prisoners' Advice Service offers free legal advice and support to adult prisoners in England and Wales. You can get in touch with them:

    By calling:

    Tel 1: 0845 430 8923
    Tel 2: 020 7253 3323
    Fax: 020 7253 8067

    By emailing: advice@prisonersadvice.org.uk

    By writing to:

    Prisoners’ Advice Service

    PO Box 46199
    London
    EC1M 4XA

  • The Royal National Institute of Blind People (RNIB) can help you with benefits appeals, community care issues and challenge discrimination relating to sight loss. This can include taking cases to court or tribunal. They can also advise you if you are the relative or carer of someone with sight loss, and need help to support them. Telephone 0303 123 9999. Line open Monday to Friday, 9am to 5pm. You can also email: helpline@ rnib.org.uk.

  • RNIB Cymru works with Action on Hearing Loss Cymru, Deafblind Cymru and Sense Cymru to provide information, advice and support to people with sensory loss in Wales. They can check that you are getting the benefits and concessions that you are entitled to, arrange for any benefit application forms to be completed for you, support you through the claim process and help you challenge complex benefit decisions. Call: 0333 323 0227, Fax: 01492 534809, Text Relay: 18001 0333 323 0227, SMS: 07860 031200, or email: RAISE@rnib.org.uk.

  • Students' Unions - if you are a student, your student union may run a student advice centre that provides information, advice and in some circumstances representation. Check your student union website for details.

  • Working Families provides services for people who work and care for children. Their Legal Helpline gives parents and carers advice on employment rights such as maternity and paternity leave, rights to time off in an emergency, and parental leave, as well as helping them to negotiate the flexible hours they want. Call: 0300 012 0312 or email: advice@workingfamilies.org.uk.

  • Youth Access – you can use their website to search for services that provide information, advice, counselling and support to young people in your area: Find your local service for young people

Department for Transport Mobility and Inclusion Unit 

Disabled Motoring UK

DVLA

To find the form that you need to complete in order to advise the DVLA of your CMT (failure to do so could result in a £1000 fine) – go here

Forum Of Mobility Centres

Motability

Disabled Persons Railcard

Rica – produce independent, impartial guides to pretty much every major purchase and gadget that you may require, and detailed reports and reviews on all kinds of driving adaption.

Transport for London

Health Issues

Chartered Society of Physiotherapists – mainly a professional body, but some limited information for the general public. They can help you find a private physio in your area.

Depression Alliance

Muscular Dystrophy UK – provides practical, medical and advocacy services.  Also has a grant giving arm which can help with major items of equipment

Patient.co.uk – is an online resource encompassing pretty much every health condition you can think of, including conditions, support groups, and lots more

NHS Choices

Pain Concern – information and support for people who suffer from pain.

Pain Toolkit – a great website advocating self-help for people with persistent pain.

Institute of Chiropodists and Podiatrists – has some general information for the general public on good foot care and orthoses on its website and can help you find a private chiropodist in your area.

British Orthopaedic Foot Ankle Society – has a section to help you find a specialist foot/ankle surgeon

Information on Corns and Calluses

Fitness

www.nhs.uk/change4life

www.swimming.org/poolfinder – to find a pool that may have good accessibility

Genetic Alliance UK – lots of information about genetics, NHS genetics services and genetic ante-natal options including pre-implantation genetic diagnosis.

Carers UK – an organization giving support and information for people in a caring role

Contact a Family – Lots of information and advice on benefits, educational issues and much more.

Disabled Parents Network – support and information for parents who are also disabled

Scope – no longer just for people with Cerebral Palsy, there is a huge amount of information here for all.  Also now run the DIAL network, who offer advice and help on a wide range of issues.

Benefits and Work – a news and information company producing highly accurate and detailed guides to applying for various disability benefits.

Household Quotes website has a very informative guide to all UK Benefits

Disability Rights UK – for information on benefits and your rights you can’t get much better than Disability Rights UK . They also publish the ‘Disability Rights Handbook’ referred to as the ‘bible’ for disability issues.

Gov.uk – the website that brings together all the government services into one place.

Citizens Advice Bureaux – with a network of local offices throughout the UK this is one of the best places to find out what is available to you in your local area.

Equality Advisory and Support Service – now taken over the helpline services from the Equality and Human Rights Commission

Money Advice Service – gives impartial advice on benefits, support for carers and other financial help.

Neurological Alliance – an umbrella group for all organisations representing people with neurological conditions, and involved with campaigning for better services

Turn2us – helps people access the money available to them through benefits, grants and other financial help

Housing benefit

Who is eligible for housing benefit (HB) and council tax rebate (CTR)?

Although this document is aimed at private and social sector landlords to help them understand what they can do to prepare their tenants for the move to direct payments, tenants and their advisers may find it useful.

https://www.gov.uk/government/publications/universal-credit-and-rented-housing--...

 https://www.gov.uk/apply-council-tax-reduction 

Each local council (England) or national Government (Scotland and Wales) now designs its own council tax reduction scheme and decides who it supports with paying their council tax bill. There is also a section on the discount available to some carers.

http://www.carersuk.org/help-and-advice/financial-support/help-with-household-fi...

  Links to a guide about claiming help with paying council tax for people over 60. Gives examples to show how these benefits are calculated.

http://www.ageuk.org.uk/money-matters/claiming-benefits/council-tax-benefit/

  This information explains what the 'bedroom tax' is and how it may affect you. 

http://www.carersuk.org/help-and-advice/financial-support/help-with-benefits/bed...

  This factsheet explains what the Bedroom Tax is and how it might affect you. 

https://www.disabilityrightsuk.org/bedroom-tax

 

Challenging a 'bedroom tax' decision

Link opens in a new window

 

Links to a toolkit to help you appeal a 'bedroom tax' decision. Includes a template letter to help you write your own.

http://www.carersuk.org/help-and-advice/financial-support/help-with-benefits/cha...

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